Drone Ops Consultants

Drone Ops Consultants — Consultant Terms of Service

Version: 1.0 Effective date: 21 September 2026 Applies to: Consultants who create an account and list on Drone Ops Consultants.

1. Who we are, and who you're contracting with

1.1 "Drone Ops Consultants" (DOC, "we", "us", "our") is a trading name of Grey Rock Innovations Ltd, a company registered in England and Wales (company number 11621288), with its registered office at Orchard House, Clyst St Mary, Exeter, Devon, EX5 1BR. VAT number GB352634014.

1.2 "Dronedesk" is also a trading name of the same company. Drone Ops Consultants and Dronedesk aren't separate businesses. They're both operated by Grey Rock Innovations Ltd, and where these Terms refer to us, they refer to that one company.

1.3 When you accept these Terms, you're entering into a contract with Grey Rock Innovations Ltd trading as Drone Ops Consultants.

1.4 EU legal representative (Digital Services Act). For the purposes of Regulation (EU) 2022/2065 (the Digital Services Act), we've appointed Data Protection Representative Limited (trading as DataRep) as our legal representative in the European Union. DataRep can be contacted in any official EU language by email at dronedesk@datarep.com, or by post at DataRep, The Cube, Monahan Road, Cork, T12 H1XY, Republic of Ireland.

2. What DOC is (and isn't)

2.1 DOC is a paid online directory. It lists independent drone operations consultants ("Consultants", "you") so that commercial drone operators ("Operators") can find and contact them.

2.2 We're an introducer, not a party to any engagement. If an Operator contacts you and you go on to work together, that engagement is strictly between you and the Operator. We're not a party to it, we don't supervise or manage it, and we take no responsibility for it. We don't:

  • (a) act as your agent, employer, partner or joint venturer;
  • (b) provide, endorse, supervise or quality-assure any consultancy services; or
  • (c) take any fee, commission or cut of any engagement that results from an introduction.

2.3 Our charge is the subscription only. We charge Consultants a subscription to be listed. We don't take any fee, commission or share of any engagement, introduction or work that results from the directory.

3. Eligibility and your account

3.1 Business use only. The service isn't available to consumers. To subscribe you must be a business (a company, partnership, LLP or sole trader) offering drone operations consultancy, and able to enter into a binding contract. Before you subscribe, you must tick a mandatory confirmation that reads:

"I am acting for purposes relating to my business, trade, or profession, and not as a consumer."

We record that confirmation (your Consultant id, the wording version, and the timestamp). If you can't give that confirmation, you must not subscribe.

3.2 You're responsible for the security of your account and for everything done under it. Tell us promptly if you think it's been compromised.

3.3 You must give accurate account and profile information and keep it up to date. See clause 5.

4. Verification and vetting

4.1 Before we publish a listing, a person at DOC reviews the application. Verification includes, as applicable, an identity check and confirmation that the documents we ask for have been provided (see clause 6 on what verification means and doesn't mean).

4.2 Identity check. Identity verification is carried out through our identity-verification provider, Didit. This can involve biometric data (for example a facial image compared against an identity document), which is special-category data. That biometric data and any identity documents are collected and processed by Didit under its own terms. We don't receive or store your biometric data or identity documents. We record only the date verification was completed, the provider's name, and the provider's reference for the check. We only run the check with your explicit consent, captured at the point of the check. If you don't consent, we can't complete verification and can't list you.

4.3 Screening. We carry out a sanctions/eligibility screening step as part of admissions. We record only our own decision (approved or declined), together with the provider's name, the reference for the check, and the date. We don't store the underlying screening result.

4.4 We can decline or delist. We may decline an application, or suspend or remove a listing, at our discretion, including for reasons unrelated to any screening step (for example incomplete information, a breach of these Terms, or lapsed insurance).

4.5 We won't give reasons that would reveal screening detail. Where a decision touches on screening, we'll tell you the outcome but won't share information that would reveal the screening detail behind it.

5. Your listing: what must stay true

Each of the following must be true while you're listed. If any of them stops being true, we may suspend or remove your listing.

5.1 Accurate profile. Your profile, and everything in it, must be accurate, current and not misleading. You must correct it promptly when things change.

5.2 Professional indemnity insurance: a vetting gate. Evidence of professional indemnity (PI) insurance is one of the gates in our vetting (see clauses 4 and 6). Your listing goes live only once this gate is passed, and stays live only while it remains passed. To pass it, you must:

  • (a) hold PI insurance with a limit of indemnity of at least £1,000,000 per claim (or the equivalent in your local currency, for example US$1,000,000 or €1,000,000 per claim);
  • (b) keep that cover current and continuous for the whole time you're listed;
  • (c) give us evidence of cover when you apply, upload an updated certificate each time your policy renews, and provide evidence again if we ask; and
  • (d) tell us promptly if your cover lapses, is cancelled, or materially changes.

If your cover lapses, the gate is no longer passed and your listing is suspended until you give us evidence of current cover.

5.3 Privacy policy. You must have your own published privacy policy and give us a live URL for it. We display that URL as a link on your public profile. Keeping it working and accurate is required while you're listed, because Operators' enquiry data is passed to you and they need to see how you'll handle it before they contact you.

5.4 Enquiry data. You must comply with the Data Sharing Terms in Schedule 1 whenever you receive an Operator's enquiry.

5.5 Lawful, professional conduct. You must comply with all laws, regulations and professional obligations relevant to your services, including aviation and data-protection law.

6. What "vetted" (and "verified" / "insured") mean here — and what they don't

6.1 We describe listed Consultants as "vetted", and we sometimes use "verified" or "insured" wording. The meaning of that claim is set out in the following statement, which appears in the same words on the site, on the vetting badge, on your profile, and in the Website & Enquiry Terms of Use:

"Vetted" means we check every consultant before we list them: their identity, evidence that they hold professional indemnity insurance, and a review by our team. Our checks are done at the time of listing and are based on the information provided. Being vetted isn't an assurance from us about any consultant's work, current insurance cover, qualifications or suitability. Please do your own checks before you engage a consultant.

6.2 For the avoidance of doubt, and as the formal effect of 6.1:

  • (a) We verify that information was provided, not that it's true. We confirm that the checks and documents we ask for (for example identity and evidence of PI insurance) were supplied and reviewed at the time. We don't independently verify that every statement in them is true, and describing a Consultant as "vetted", "verified" or "insured" isn't a statement by us that their credentials, cover or work are as they appear.
  • (b) Checks are a snapshot, not a running promise. Vetting is point-in-time and based on the information provided to us. Circumstances change after listing. Insurance can lapse, qualifications can change, and we don't continuously monitor any Consultant.
  • (c) No assurance from us; we're an introducer, not a party. We give no warranty, and accept no responsibility, as to any Consultant's work, insurance cover, qualifications, availability or suitability for any purpose.

6.3 You must not describe your DOC listing, or your vetted / verified / insured status, in a way that goes beyond 6.1 and 6.2, whether on your own channels or elsewhere.

7. Google review rating

7.1 On the Pro plan you can link your listing to your Google Business Profile and choose to show its Google review rating. We show only the overall score and the number of reviews, with a link to Google. We never show review text, and we don't host reviews or testimonials ourselves.

7.2 The rating only appears once we've confirmed that the Google Business Profile matches the business we've verified, and only while you've chosen to show it. We refresh it from Google regularly and may hide it at any time, for example if the link or the match is in doubt.

7.3 You must only link a Google Business Profile that belongs to your business, and you must not manipulate its reviews or rating (for example with fake, paid or incentivised reviews).

7.4 You'll indemnify us against any claim, loss or cost arising from your breach of clause 7.3.

8. Subscription, billing and what happens if it lapses

8.1 Billing. Subscriptions are billed through Stripe, which is the only accepted payment method. We can't accept payment by any other means. By subscribing you authorise us (via Stripe) to charge your chosen plan on a recurring basis until you cancel.

8.2 Plans and prices. Our plans and their prices are those shown on our pricing page at the time you subscribe or renew. Prices are exclusive of VAT unless stated; VAT is added where it applies. We may change prices from time to time, and any change takes effect at your next renewal.

8.3 Special and introductory rates. We may from time to time offer special, introductory or discounted rates (for example a founding-member rate). Unless we agree otherwise in writing, any such rate applies only for the period stated, then reverts to the standard prevailing rate for your plan at renewal. The rate you'll pay, the period it covers, and what it reverts to are shown clearly at checkout before you pay.

8.4 Renewal. Subscriptions renew automatically at the end of each term at the then-current standard rate for your plan, unless you cancel before renewal. Stripe sends a renewal reminder to your billing email a few days before each renewal.

8.5 Cancellation. You can cancel at any time through your admin portal. That's the only cancellation route. Cancelling stops the next renewal; your listing stays visible until the end of the current paid term and then stops being shown. We don't refund part-used terms unless the law requires it or we agree otherwise.

8.6 What happens to your listing if payment lapses. Your listing is shown according to your entitlement, which follows your billing status. If your subscription lapses or is cancelled, your listing stops being shown publicly. Nothing is deleted when a subscription lapses. Your account and data are retained and then deleted in line with our retention schedule (see clause 12), so you can be reinstated if you resubscribe within the retention window.

8.7 Changes to, or withdrawal of, the service. We can change, add to, or remove features of the directory, and we can suspend it for maintenance or updates. We can also decide to discontinue the directory altogether. If we discontinue it, we'll give you reasonable notice where we can, stop taking further payments, and handle your data in line with our privacy policy. Discontinuing the service isn't a breach of these Terms.

9. Intellectual property

9.1 Your content stays yours. You keep all rights in the content you upload (profile text, logo, images and so on). You grant us a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and adapt that content to operate the directory and your listing, and to promote the directory and your listing on our own channels (including social media and our newsletter) — for example announcing that you've joined, with a screenshot of your profile. If you'd rather we didn't feature you in promotional posts, tell us and we'll stop.

9.2 The licence in 9.1 continues while you're listed and for a short period afterwards to the extent needed to wind down and meet our retention obligations, then ends.

9.3 We own the platform. We own (or licence) the DOC website, software, design, brand, and all directory content other than Consultant-supplied content. Nothing here transfers any of that to you.

10. Acceptable use and content standards

10.1 You must not, and must not allow anyone else to:

  • (a) post anything false, misleading, unlawful, defamatory, discriminatory, or infringing someone else's rights;
  • (b) post anything you don't have the rights to post;
  • (c) misuse the platform (for example scraping, probing, or interfering with its security or operation);
  • (d) use the platform, or any data you get through it, for anything other than the purposes these Terms allow; or
  • (e) misuse Operators' enquiry data (see Schedule 1).

10.2 We can remove content and suspend accounts that breach clause 10.1.

10.3 Reporting content, and removals. Anyone can report content on the directory they believe is illegal or breaches these Terms, using the "Report content" form on our website or by emailing hello@droneopsconsultants.com. We review reports by human review, and we may remove or disable content and, where needed, suspend an account. Where we remove or disable your content, or suspend your listing, we'll give you a statement of reasons unless we're legally prevented from doing so. The public reporting route and how we handle reports are set out in the Website & Enquiry Terms of Use.

11. Liability and indemnity

11.1 Nothing is excluded that can't be. Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or anything else that can't be limited or excluded under the law of England and Wales (including under the Unfair Contract Terms Act 1977).

11.2 What we're not responsible for. Subject to 11.1, we're not responsible for:

  • (a) any Consultant's or Operator's acts, omissions, services or solvency;
  • (b) any engagement, contract, dispute or loss between you and an Operator;
  • (c) any business you don't win, or any loss of profit, revenue, goodwill, or anticipated savings; or
  • (d) any indirect or consequential loss.

11.3 Cap. Subject to 11.1, our total liability to you arising out of or in connection with these Terms, your use of the service, and our document verification processes, whether in contract, tort (including negligence), misrepresentation or otherwise, is limited to the greater of: (i) £5,000; or (ii) the total subscription fees you paid to us in the 12 months before the event giving rise to the claim.

11.4 The service is provided "as is". We provide the directory on a reasonable-efforts, "as is" and "as available" basis. To the extent the law allows, we don't warrant that the service will meet your requirements, be uninterrupted, timely, secure or error-free, that any listing will generate enquiries or work, or that content on the directory is accurate or complete. To the extent the law allows, we exclude all warranties, conditions and terms implied by statute or common law, including as to satisfactory quality, fitness for a particular purpose, and non-infringement.

11.5 Your indemnity to us. You'll indemnify us, and our officers and employees, against any claim, demand, loss, damage, cost or expense (including reasonable legal fees) arising from a third-party claim to the extent it results from: (a) your breach of these Terms (including anything in clause 5 and the Data Sharing Terms in Schedule 1); (b) your content, or our display or promotion of it as these Terms allow; (c) your use or misuse of an Operator's enquiry data; (d) your services, or any engagement between you and an Operator; or (e) your breach of any law or third-party right. This is without prejudice to the specific Google review rating indemnity in clause 7.4.

11.6 If part of this clause can't be enforced. If any exclusion or limitation in this clause 11 is found to be unenforceable, it applies to the maximum extent the law allows, and the rest of this clause stays in force.

12. Data protection and retention

12.1 Grey Rock Innovations Ltd is the controller for personal data it processes across DOC and Dronedesk. Because both are the same company, personal data isn't "disclosed" from one to the other, and no data-sharing agreement between them is needed.

12.2 How we handle personal data is set out in our privacy policy at https://droneopsconsultants.com/privacy, which forms part of your relationship with us.

12.3 Where we pass an Operator's enquiry to you, you and we are separate, independent controllers for that data. Those arrangements are in Schedule 1 (Data Sharing Terms).

12.4 Retention. How long we keep personal data, and on what basis, is set out in our privacy policy. We don't repeat the periods here, so there's a single source that stays current.

12.5 Free Dronedesk account. If you ask us to, we can set you up with a free Dronedesk account. That's your choice and initiated by you; we'll only use the details needed to do it (your name, email and company name). We won't sign you up to it, or to Dronedesk marketing, without you asking.

13. Suspension and termination

13.1 We can suspend or terminate your account and listing immediately if you materially breach these Terms (including anything in clause 5), if required by law, or if screening or verification can't be completed or is withdrawn.

13.2 You can stop using the service and cancel at any time under clause 8.

13.3 On termination, your listing comes down and clauses that by their nature should continue will continue (see clause 16).

14. Changes to these Terms

14.1 We can change these Terms. We'll post the updated version with a new version number and effective date. Where a change is material, we'll tell you by email. If you keep using the service after changes take effect, you accept them. Every historical version is kept.

15. Governing law and disputes

15.1 These Terms, and any dispute arising from them or from your use of the service, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15.2 Complaints and contact. For questions or complaints about these Terms or the service, email us at hello@droneopsconsultants.com. Data-protection complaints have their own route in the privacy policy (/privacy/complaint).

16. General

16.1 Survival. Clauses that should survive termination do so, including clauses 2 (introducer status), 6 (what vetted means), 7.4 (Google review rating indemnity), 9 (IP), 11 (liability and indemnity, including your indemnity under 11.5), 12 (data), Schedule 1, 15 and 16.

16.2 Entire agreement. These Terms (with Schedule 1, the privacy policy, and any plan details shown at checkout) are the whole agreement between us about the service.

16.3 No waiver / severance / assignment. A failure to enforce isn't a waiver. If any part is unenforceable, the rest stands. You can't assign these Terms without our consent; we may assign them to a successor to the business.

16.4 Third parties. No one other than you and us has any right to enforce these Terms (including Schedule 1) under the Contracts (Rights of Third Parties) Act 1999.

17. Acceptance

17.1 By ticking to accept and/or by using the service, you agree to these Terms. We record, for each acceptance: your account/Consultant id, the Terms version accepted, the timestamp, and the IP address used.

Schedule 1 — Enquiry data: your obligations (Data Sharing Terms)

S1.1 Independent controllers. For an Operator's enquiry passed to you, you and DOC each act as an independent controller. Neither is the other's processor.

S1.2 What you receive. The enquiry, and the contact details the Operator chose to provide, so you can respond to it.

S1.3 Use it only to respond — this is the core restriction. You may use an Operator's enquiry data only to respond to that enquiry. You must not:

  • (a) add the Operator to any marketing list, or send them marketing, unless you have your own lawful basis and comply fully with PECR and UK GDPR;
  • (b) sell, rent, or otherwise pass on the enquiry data; or
  • (c) treat the enquiry as consent to any wider contact. The Operator contacted you about this enquiry only.

S1.4 Handle it properly. Process the data under your own privacy policy, keep it secure, honour the Operator's data-protection rights, keep it only as long as you need it for the enquiry, then delete it. (How long DOC keeps enquiry data is set out in our privacy policy.)

S1.5 Breaches. Tell us without undue delay if you become aware of a personal-data breach affecting enquiry data, so each of us can meet our own obligations.

S1.6 No third-party rights. Operators have no right to enforce this Schedule under the Contracts (Rights of Third Parties) Act 1999. Their protection sits in the Website & Enquiry Terms of Use and in data-protection law.